Job Summary
A Spa Receptionist with Waldorf Astoria Hotels and Resorts is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist would also be required to manage customer feedback and up-sell health and beauty products, classes, memberships and personal training. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
- Aquire knowledge about all areas of the health club in order to serve the guest effectively
- Usinge the appropriate telephone techniques and manner.
What are we looking for?
A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong interpersonal skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience of reception duties
- Qualification in an admin course or similar topic area
Are there any Special Conditions Related to this Position?
Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations
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